Your satisfaction is paramount and the return policy reflects our dedication to ensuring a positive experience for all clients.
LogoFolder strives to create custom designs that align with your vision. Our unique approach allows you to pay only if you are 100% satisfied with the customization of your project. If, for any reason, you are not completely happy with the design, you are not obligated to make a payment.
Once you have gained access to the source files of the logo, a refund can no longer be issued. We consider the delivery of source files as the finalization of the project and a transfer of ownership. This policy ensures the protection of both parties involved.
If you have concerns or issues before accessing the source files, please get in touch within 7 from the date of your order to address any issues promptly and work towards a satisfactory resolution.
To be eligible for a refund, you must:
- Communicate any concerns or issues to our customer support team within the specified timeframe.
- Have not yet gained access to the source files of the logo.
Source File Access
Access to the source files will be provided upon receipt of payment. Once the files are delivered, the transaction is considered final and the refund policy no longer applies.
If you have any questions about the return policy or need assistance, please contact LogoFolder. We are here to help and ensure your satisfaction throughout the design process.
We appreciate the opportunity to collaborate with you and create designs that uniquely represent your brand.